Verzendbeleid
CONTACT
You can reach me via e-mail:
I aim to answer all your questions within a working day.
Online Store address:
Reinvented by AnneN BV (hereafter ‘we’, ‘our’ and ‘us’)
Diestsestraat 153
B3000 Leuven
Payment
HOW CAN I PAY?
We accept Paypal, credit cards VISA, MASTERCARD, American Express, iDEAL, Bancontact and Klarna.
Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
* You can find extra information in our Privacy Policy.
** Reinvented by AnneN BV reserves every right to use a third party to effect the transfer of payments. In case of delayed payment, Reinvented by AnneN BVcan use a collection agency and all the provided personal data necessary for the payment can be transferred. In this case, the payment process is only complete if the payment as stipulated by the third party has been fully payed, so that this party can transfer the money to Reinvented by AnneN BV.
PAYMENTS AND SECURITY
All payments to Reinvented by AnneN BV are handled securely by Wix Payments, Stripe or Paypal. The payment will be deducted from your card or account before the ordered goods are shipped. You will receive an electronic proof of payment, which will be sent to your email address. Reinvented by AnneN BV does not keep track of your credit or debit card details. (Read more about this in the Privacy Policy)
PHISHING E-MAILS
If you receive an email asking you to provide us with your credit card details or similar details, please note that this email was not sent by Reinvented by AnneN BV. Reinvented by AnneN BV only asks you to provide your details in response to your questions by e-mail or telephone or in case of uncertainty about an order. We will never ask you to provide your bank details via email. Do not respond to such requests. When we ask you to provide personal information in an email, we always ask you to contact us by phone (+32016227430) or by email (info@reinventedbyannen.com). We will never ask you to respond via a link.
If you ever receive an email asking you to provide specific personal information through a link, please do not respond or click the link, delete the email immediately.
For questions about emails, you can always contact info@reinventedbyannen.com, telephone or social media channels.
HOW MUCH DUTY AND TAX WILL I HAVE TO PAY?
The price of the goods is be the price listed on the website on the date of the acceptance of your order. The prices displayed are inclusive of all charges for VAT.
For countries in the EU, all products are subject to Belgium VAT of 21%. The VAT is included in the prices displayed on the web store.
International orders are subject to any custom fees charged by the government of the destination country. Reinvented by AnneN BV has no control or responsibility for any charges applied by the destination country.
Delivery
SHIPPING RATES
The customer is responsible for the payment of the estimated shipping costs. The shipping cost varies according to the weight of the ordered goods and the delivery address. This is calculated during the buying process. We assure you that we are looking for the most reliable and economical solution for the delivery of your order. We charge bpost shipping costs.
HOW MANY DAYS DOES IT TAKE TO RECEIVE MY ORDER?
Confirmed orders for goods are - when payment has been confirmed - shipped within 3 to 5 days. The goods must be delivered within 28 days at the latest, but we do our best to do this faster.
We don’t process or deliver orders during weekends and national holidays. Every order placed on Friday after 3pm GMT, Saturday, Sunday or national holidays will be processed on the following working day. We can’t be held responsible for any delay due to the weather, mistakes from the delivery service or due to customs delays.
The above does not apply for custom made orders or pre-orders. These orders are subjected to the agreed terms.
If the courier is unable to deliver your package, it will be sent to your nearest post office.
WHERE CAN I TRACK MY ORDER?
All orders are shipped via Standard Postal Service, using bpost. On their website you can track your order using your tracking reference number which will be sent to you once your order is shipped.
If you have any questions or doubts about the Shipping & Returns policy, please contact us by email info@reinventedbyannen.com and we will be happy to help.