Terugbetalingsbeleid
CONTACT
You can reach me via e-mail:
I aim to answer all your questions within a working day.
Online Store address:
Reinvented by AnneN BV (hereafter ‘we’, ‘our’ and ‘us’)
Diestsestraat 153
B3000 Leuven
Returns
HOW DO I RETURN AN ITEM?
A product can be exchanged or refunded if it is returned without any damage, without being worn, in its original packaging with the hangtag still attached. This must be done within 14 calendar days. Send an email to info@reinventedbyannen.com within 14 days of receiving your order for a refund or exchange. Returns or exchanges without notice may not be processed in a timely manner. The return is the responsibility and at the expense of the customer. We recommend using a delivery service that insures the value of the goods. The costs for the return shipments are not reimbursed by Reinvented by AnneN BV and are the responsibility of the customer himself. The return of returned goods is done in the same way as the method used for online ordering. Please note that the cost to send the exchanged product will be charged again. These costs are always communicated to you before we ship again.
If you chose Pick-up in Store for the online purchased item(s), make sure that you pick up the item in 5 workdays in our shop. In case you do not pick the item(s) within five working days, the right to return and get a refund expires. After pick-up in store, the right to return the item(s) and to get a refund expires because you had time to inspect the item(s) in store at the moment you picked up the item(s).
If the Customer revokes the agreement, Reinvented by AnneN BV will repay all payments received from the Customer up to that time, excluding delivery costs, administration costs and cancellation compensation, to the Customer within a maximum of 14 calendar days after Reinvented by AnneN BV has been informed of the decision. of the Customer to withdraw from the agreement. The cancellation fee is charged for purchases in the webshop above 1000 euros. The compensation is 5 percent of the purchase price, with a minimum of 100 euros.
For sales agreements, Reinvented by AnneN may wait with the refund until it has received all the goods back, or until the Customer has proven that he has returned the goods. Reinvented by AnneN will refund the Customer using the same payment method with which the Customer carried out the original transaction.
The Customer cannot exercise the right of withdrawal for: the delivery of industrial goods according to the Customer's specifications, or that are clearly intended for a specific person.
EXCEPTIONS TO THE RIGHT OF WITHDRAWAL
Custom made products or the services offered within the framework of bespoke tailoring are handled via email or a visit to my studio or a visit by me to the customer. After confirmation by the two parties (the customer and Reinvented by AnneN BV), no return or exchange is possible. In this case, no money will be refunded.
Items that are on sale. There is no return or exchange possible. In this case, no money will be refunded.
If you chose Pick-up in Store for the online purchased item(s), make sure that you pick up the item(s) in 5 workdays in our shop. In case you do not pick the item(s) within five working days, the right to return and get a refund expires. After pick-up in store, the right to return the item(s) and to get a refund expires because you had time to inspect the item(s) in store at the moment you picked up the item(s).
Refunds
WHEN WILL I GET MY REFUND?
Assuming that the returns policy has been adhered to, returned goods will be refunded within 14 days after the day we were informed about the use of the right of withdrawal and after we received the returned goods and have inspected them. The refund will be carried out by means of the same payment method you used for the initial transaction, unless you expressly agree otherwise.
No additional fee will be charged for the refund.
Items sent back without authorization may not be accepted for a refund or exchange.
LEGAL WARRANTY
Every customer has a legal warranty period of two (2) years. The customer may rely on this legal warranty if the products delivered do not match the requested or ordered product (non-conformity), in so far as the customer could not establish this non-conformity upon receipt of the product.
The legal warranty is not applicable in case of damage caused by normal wear and tear; accidental or intentional changes caused by the customer to the product, including improper and incorrect use; or other external causes.
WHAT HAPPENS IF MY ITEM IS DAMAGED OR INCORRECT?
In case of a quality defect, Reinvented by AnneN BV will pay all shipping costs. The customer is obliged to choose a shipping method that does not cause unnecessary costs. The shipping costs will be refunded after the fact or transferred in advance, as desired by the customer. The customer is entitled to this warranty of goods. If the customer is a company, it is his responsibility to check the delivered goods immediately and to contact Reinvented by AnneN BV if there are any problems with the goods. If no contact is made, it is assumed that the goods have been checked and that there are no problems.
All items are quality checked before dispatching. The customer is required to examine the products accurately on their conformity as soon as he receives the products. If the product is affected by a visible defect, and the receiver perceives this defect, he must submit a complaint.
If the customer receives an item that has been damaged or is incorrect, the customer has to email us within 48 hours of receipt detailing the order number and a description of the damage or incorrect item(s) to info@reinventedbyannen.com. After 48 hours, the item will fall within the 14-day returns policy.
Once we receive the return/exchange request we will agree an exchange or credit and provide instructions on how to return the item.
Always wash the textile according to the instructions on the care label. Read and follow the care label. If the defect was caused by poor care, no return or exchange is required. You can be held liable for the depreciation of the goods as a result of handling the goods that goes beyond what was necessary to establish the proper functioning of the goods.
Size changes are subject to availability. If you have any questions about the correct size, ask them via the provided channels to Reinvented by AnneN BV.
Any claim must be sent to the address listed in Contact.
LIMITATION OF LIABILITY
We shall not be held liable for any failure or delay in performing our obligations where such failure or delay results from any cause that is beyond the reasonable control we can perform.
We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of this Shipping and Return Policy (or the contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.
Nothing in this Shipping and Return Policy seeks to exclude or limit your legal rights as a customer.
DISPUTE RESOLUTION
These Terms of Sale shall be governed and interpreted exclusively in accordance with Belgian law. All offers and Sales Contracts are governed exclusively by Belgian law. The applicability of the Vienna Sales Convention is expressly excluded.
In the event of any dispute regarding the execution or interpretation of this Shipping and Return Policy, we will do everything in our power to find an amicable solution. In the absence of an amicable solution, the dispute may be submitted to an arbitration and mediation center.
As a customer, you can also submit a dispute regarding the Shipping and Return Policy to an independent dispute resolution body.
For more information: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show.
If you have any questions or doubts about the Shipping & Returns policy, please contact us by email info@reinventedbyannen.com and we will be happy to help.